Responsible gambling

Responsible Gambling

We want to make sure you have a safe and enjoyable experience with us at Casino Express Gondola and Casino de Mont-Tremblant. We understand that problem gaming can affect anyone, so we're committed to providing resources and tools to help you maintain control over your gaming habits.

Tools for Responsible Gaming:

• Self-Exclusion: If you feel like you need a break from gaming or want to stop playing altogether, you can contact us to exclude yourself from our casino. We'll do our best to ensure that you're not tempted back into the game.
• Voluntary Time-Outs: Take a break from gaming for as long as you want. Our time-out system allows you to pause your account for anywhere from 24 hours up to six weeks.
• Deposit Limits: Set limits on how much money you can deposit into our casino each day, week or month.

Support Organizations:

We're proud to partner with organizations that provide support and guidance to those struggling with problem gaming. These resources are available in both English and French:

• Responsible Gaming Hotline (1-800-663-8130)
• Gambling Helpline (1-866-531-2600)

These hotlines offer confidential advice, counseling, and self-help strategies for individuals affected by problem gaming.

Session Reminders:

We want to remind you of your safe limits during each gaming session. Set a budget, stick to it! We'll send you friendly reminders when the time is up to help prevent excessive spending.

Key Principles:

• Know Your Limits: Understand what's at risk and set realistic goals.
• Take Regular Breaks: Step away from the game to give yourself time to reflect on your choices.
• Stay Informed: Be aware of the risks associated with gaming, including problem gaming.

Seek Help When Needed:

If you feel like gaming is getting out of control or causing problems in your life, please don't hesitate to reach out. Contact us via our website, and we'll connect you with resources that can help.